IT DESKTOP SUPPORT

August 17, 2009

IT Support | IT Support Services | IT Specialists - Netsurit

IT Support | IT Support Services | IT Specialists - Netsurit

IT Support

The latest in IT Technology, Get the best, from the best. All Your Technology needs . HERE!!.

Netsurit endorses the it outsourcing principle as the most logical option for SMEs to optimise their technology investment.

Making a decision to outsource the day-to-day, on-line monitoring and management of a it support network will dramatically improve staff efficiency and productivity by allowing employees to focus on their core responsibilities.

Outsourcing shifts the burden of keeping up with rapidly changing technology to your outsourced partner as well as benefits in terms of cost control and cost predictability. The basic premise is to take a variable and potentially volatile set of costs and substitute this with a fixed monthly cost that covers all situations, including unpredictable emergencies.

At Netsurit, we support and manage our client’s it networks through Service Level Agreements (SLA’s). The SLA is the contractual agreement that governs pricing and defines the performance of the relationship between both parties – for a set amount per month, Netsurit takes full ownership of the clients IT support costs.

There are 5 main SLA packages that our clients may select:

*Please note that it infrastructure has to meet Netsurit minimum standards to be supported at a capped cost.

Additional IT support SLA enhancements include:

  • WAN Management (per connection)
  • 24/7 Service Desk

IT Support Service Description

Account Manager

An Account Manager will be allocated to the client and is the key account contact. The Account Manager is there to manage and own the Client relationship and to ensure the highest level of service delivery from our IT Support teams is maintained at all times. The Account Manager will meet with the client on a weekly basis or as is required and will be responsible for all reporting functions required.

Service Desk

The Netsurit Service Desk is the central hub/conduit through which all it support requests and enquires flow. The Netsurit Service Desk routes incidents to the responsible consultant (technician) and make sure that the calls have been resolved and closed off according to the requirements of the Service Level Agreement.

Managed Services

Remote monitoring provides alerts and reports to offer early warning of potential system failures, resource utilisation issues and overall performance reporting. Your Information technology infrastructure will be remotely monitored 24/7, the benefits being:

  • Maximize uptime: Proactive monitoring and alerting allows you to resolve issues prior to failure;
  • Increase security: Integration with leading anti-virus providers, patch management, security auditing, alerting and reporting;
  • Improve performance: Analyse trends to identify performance issues and upgrade requirements;
  • Control assets: Real time asset inventory provides deep visibility into computing and network assets; and
  • Comprehensive and easy to read reporting

Server Management

Netsurit will support and maintain identified server(s) pro-actively and reactively to ensure optimal performance and availability. Netsurit will achieve this by creating a secure and controlled server environment which conforms to best practice standards.

Back-Up management

The backup and recovery service provides the client with continuity in terms of business data availability. In case of system failure, backed-up data will be restored to a working state. Netsurit will assist in defining a backup strategy, and advise on which data to include in backups.

Anti-Virus Management

The antivirus service provides a network managed solution to ensuring antivirus software definitions are kept current and critical alerts are given in case of a potential or real virus infection threat.

Security Management

Netsurit will support and maintain a firewall server protecting the client’s internet connection. This service will also include integration and holistic management of the client’s logical IT security.

Patch Management

Patch Management comprises of applying any necessary patches to the operating system, server peripheral firmware and the Microsoft and/or Apple Macintosh family of software.

UPS Management

Netsurit’s UPS Management involves overseeing and managing the client’s Uninterrupted Power Supply (UPS) in case of power outage or unstable power supply.

LAN Management

Netsurit will support, configure, manage and maintain the local area network (LAN) infrastructure and equipment for optimal performance, availability and efficiency.

PC/MAC Management

Netsurit will support and maintain identified workstations pro-actively and reactively to ensure optimal performance and availability. Netsurit will achieve this by creating a secure and controlled environment which conforms to best practice standards.

VIP Workstations

VIP Workstations are designated workstations or notebooks (such as a director’s notebook) which receive immediate and critical response should a problem or fault arise.

Printer Management

Netsurit will undertake the network management of all Laser-Jet, Desk-Jet and Dot-Matrix based printers. Although Netsurit cannot take responsibility for physical printer repair and maintenance, we will aid the client wherever feasible.

WAN Management

Wide area network (WAN) Management ensures that the Client’s e-mail and Internet connectivity settings are configured correctly, in addition to being fully aware of their Internet Service Provider (ISP) related information and settings.

24/7 Service Desk

The Netsurit 24/7 Service Desk ensures that IT support requests and enquiries can be logged, and potentially resolved, at any time of day. The client is not limited to business hours when logging a call and receiving a response.

For SLA Sales enquiries please contact:
Julie-Anne Terblanche
Julie-annet@netsurit.com
011 555-7186

Awesome Gaming Links!!


Feature review: Overlord II 
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  • 1. Feature review: Overlord II

    It seems that mixing fantasy, black humour, and the chance to be the commander of an evil horde of destructive minions asserting dominance over a peaceful community, is an irresistible prospect for gamers. The first game that really…

    <!–

    1. Feature review: Overlord II

    It seems that mixing fantasy, black humour, and the chance to be the commander of an evil horde of destructive minions asserting dominance over a peaceful community, is an irresistible prospect for gamers. The first game that really…

    –>

    <!–

    –> <!–advertisement–> <!–advertisement–> <!–South African Computer Magazine Really Awesome Gaming Expo–> <!––> <!–

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    OUTsurance - Click here for a quote!

    256GB USB!!! WHAT??

    July 21, 2009

    Kingston 256GB DataTraveler 300 USB stick
    By Hilbert Hagedoorn, July 21, 2009 – 6:39 PM



    If you really like to drop some cash in thus economic crisis, here’s a thought :)Kingston is introducing a new device today called the DataTraveler 300 and it packs in 256GB of storage space all in a slim flash drive design. Actually, it’s storage capacity breaks records, doubling the amount the closest competitor offers.

    The new flash drive can hold approximately 10 Blu-ray movies and has a speedy 20MB/s read and 10MB/s write speed. All in all, this little gadget is pretty impressive, putting as much storage as a regular hard drive in your pocket.

    The DataTraveler 300 works with both PCs and Macs, though only Windows-based computers can make use of the password software. You can get the drive in the UK now for the equivalent of *coughs* $900 USD.

    Das Keyboard specifications

    Das Keyboard has been designed for people who spend many hours a day working on a computer and for whom typing productivity and comfort does matter. Slide show

    Both Das Keyboard Professional and Ultimate models are identical except that the Ultimate is a blank keyboard (there are no inscriptions on the keys).

    German-engineered mechanical key switches:
    Das Keyboard compares to the legendary IBM model M. Its best-in-class mechanical gold-plated key switches provide a tactile and audio click that makes typing pure joy.

    USB 2.0 hub:
    The high-speed USB hub allows to sync and charge your iPhone and iPod or any USB compatible devices.

    Extra-long USB cable:
    Das Keyboard sports 2-meter (6.6ft) cable that can go through your desk grommet in order to keep your workspace neat and tidy

    N-Key rollover:
    Das Keyboard allows up to 12 keys to be pressed simultaneously. Great for fast typists and gamers alike.

    System requirements:
    PC or Mac, Windows, Linux, or Mac OSX.
    One USB 1.1 or USB 2.0 port, no driver required.

    Das Keyboard technical information

    • Glossy black upper enclosure with matching black USB cable, Darth Vader approved.
    • Mechanical key switches with gold contacts
    • Two-port USB hub 1.1 and 2.0 compatible
    • Blue LEDs
    • 2-meter (6.6ft) USB cable
    • Enhanced 104 or 105-key layout
    • Three Windows keys
    • Dimensions: 18in x 6.5in x 1in (thickest portion, feet not extended, 1.5in w/ extended feet)
    • Weight: 1.2 Kg, 2.6 lbs

    System requirements

    • Windows, Linux, or MacOS X
    • One USB port
    • Mac users can swap the command/control/options keys to match the Mac keyboard layout using the MacOS X keyboard control panel

    Environmental data

    • Operating temperature: 0C to +70C
    • Operating humidity: 5% to 95%

    Electrical data

    • Compatible with most KVM switches with a USB port
    • The USB hub has 2 ports and does not require an external power supply. It’s compatible with the 1.1 and 2.0 standards. Both ports can be active at the same time but one can temporarily shutdown if the current consumption is too high.
    • Compatible with KVM switches

    OUTsurance - Click here for a quote!

    Driving a washing machine on the road?
    Posted on July 17th, 2009 by Ben in Auto Tech
    //

    Talking about concept car, Nissan’s NUVU is like your everyday Smart car but with that much more transparency and less privacy. With the large glass roof, the interior is so unclotted, clean  and bright it is like driving a washing machine with four wheels and there is absolutely nothing macho about that!

    nuvu10

    Ok. Well we have cars running on water, and cars running on air. we even got cars that can drive on water and in the air. But a washing machine car.. where in life??

    Yet. Pretty darn amazing idea!!!.

    Regards

    Captivate♫

    Hi.

    A good word out.!!

    My blog is seeking some good links to relate to. So if you have a good website on either SEO, Online marketing, Or the latest in Technology, maby even some information about tomorrow and whats happening around the world. Leave me comment, and see your Website up on Captivetech4u. 🙂 !!!..

    Lets inform the world of the best!! .

    Have fund and enjoy!!

    Captivate

    Search algorithms

    All of the parts of the search engine are important, but the search algorithm is the cog that makes
    everything work. It might be more accurate to say that the search algorithm is the foundation on
    which everything else is built. How a search engine works is based on the search algorithm, or the
    way that data is discovered by the user.
    In very general terms, a search algorithm is a problem-solving procedure that takes a problem, evaluates
    a number of possible answers, and then returns the solution to that problem. A search algorithm
    for a search engine takes the problem (the word or phrase being searched for), sifts through a database
    that contains cataloged keywords and the URLs those words are related to, and then returns
    pages that contain the word or phrase that was searched for, either in the body of the page or in a
    URL that points to the page.
    This neat little trick is accomplished differently according to the algorithm that’s being used. There are
    several classifications of search algorithms, and each search engine uses algorithms that are slightly
    different. That’s why a search for one word or phrase will yield different results from different search
    engines. Some of the most common types of search algorithms include the following:

    List search:

    A list search algorithm searches through specified data looking for a single
    key. The data is searched in a very linear, list-style method. The result of a list search is
    usually a single element, which means that searching through billions of web sites could
    be very time-consuming, but would yield a smaller search result.

    Tree search:

    Envision a tree in your mind. Now, examine that tree either from the roots out
    or from the leaves in. This is how a tree search algorithm works. The algorithm searches a
    data set from the broadest to the most narrow, or from the most narrow to the broadest.
    Data sets are like trees; a single piece of data can branch to many other pieces of data, and this is very much how the Web is set up. Tree searches, then, are more useful when conducting
    searches on the Web, although they are not the only searches that can be successful.

    SQL search:

    One of the difficulties with a tree search is that it’s conducted in a hierarchical
    manner, meaning it’s conducted from one point to another, according to the
    ranking of the data being searched. A SQL (pronounced See-Quel) search allows data
    to be searched in a non-hierarchical manner, which means that data can be searched
    from any subset of data.

    Informed search:

    An informed search algorithm looks for a specific answer to a specific
    problem in a tree-like data set. The informed search, despite its name, is not always the
    best choice for web searches because of the general nature of the answers being sought.
    Instead, informed search is better used for specific queries in specific data sets.

    Adversarial search:

    An adversarial search algorithm looks for all possible solutions to a
    problem, much like finding all the possible solutions in a game. This algorithm is difficult
    to use with web searches, because the number of possible solutions to a word or phrase
    search is nearly infinite on the Web.

    Constraint satisfaction search:

    When you think of searching the Web for a word or
    phrase, the constraint satisfaction search algorithm is most likely to satisfy your desire to
    find something. In this type of search algorithm, the solution is discovered by meeting a
    set of constraints, and the data set can be searched in a variety of different ways that do not
    have to be linear. Constraint satisfaction searches can be very useful for searching the Web.
    These are only a few of the various types of search algorithms that are used when creating search
    engines. And very often, more than one type of search algorithm is used, or as happens in most
    cases, some proprietary search algorithm is created. The key to maximizing your search engine
    results is to understand a little about how each search engine you’re targeting works. Only when
    you understand this can you know how to maximize your exposure to meet the search requirements
    for that search engine.

    Regards
    Captivate♫